Your account and profile
One account, two apps
MedJot and ACTrack are both Swyftscale products and share a single sign-in. An account created in either works in the other — you do not need a second one.
Entitlements do not carry across. MedJot Premium is MedJot's alone, and ACTrack Premium is ACTrack's alone. The two apps bill separately and gate separately. If you use both, each shows a small badge acknowledging the other, and that is the whole extent of the connection beyond sign-in.
Signing in
You sign in with an email address and password. If you forget the password, use Forgot password? on the sign-in screen and a reset link is emailed to you.
"Continue with Google" has been removed. It could not be made to work in an installed iOS web app — the sign-in window never returned to the app — so relying on it would have meant a login that failed on the devices most clinicians use. If your account was originally created with Google, use Forgot password? with the same email address: completing the reset sets a password on the existing account, with all your data intact.
Password resets land on a Google-hosted confirmation page carrying the shared Firebase project's domain (actrackvol2.firebaseapp.com) rather than a MedJot one. That is expected, not a phishing page — it is the shared authentication system MedJot and ACTrack both use.
The account profile
Before reaching the report builder, every account completes a short profile. It is asked once, and existing accounts are asked once too.
What is collected:
- First and last name
- Email address and phone number
- Month and year of birth
- Country, and in the UK your county or council area
- Clinical role — paramedic, nurse, student and so on, from a fixed list
- Sector — NHS ambulance service, hospital, GP surgery and so on, from a fixed list
Role, sector, country and county are all closed lists — there is no free-text box. The wider region (North West, Scotland and so on) is worked out from your county rather than being asked separately.
What is deliberately not collected:
| Not asked | Why |
|---|---|
| Day of birth | A full date of birth is a strong identifier. Month and year answers everything MedJot does with it, at a fraction of the risk if it were ever breached. |
| Employer, trust or station | Not needed to provide the service or to protect it from abuse. |
| Professional registration number | Same. MedJot does not verify registration and has no use for the number. |
| Address, town or postcode | County is the finest location collected. A postcode district plus a role plus a name can identify one person; a county cannot. |
The three consents
You are asked three separate yes/no questions, not one bundled agreement:
- Usage analytics — whether MedJot may record which features you use. Off unless you say yes. See Privacy controls.
- Product updates — email when something in MedJot changes: new tools, changes to clinical content, anything affecting how you document.
- Offers and news — promotional email about MedJot and the wider Swyftscale range.
Nothing is pre-ticked. Answering is required; agreeing is not — "no" is recorded as a decision, and answering no to all three leaves MedJot working exactly as before.
They are asked separately because agreeing to hear about product changes is not the same as agreeing to marketing, and consent you cannot give for one purpose without the other is not freely given.
You can change any of them at any time in Account → Profile, and every email sent on those bases carries an unsubscribe route. Email about your account itself — security, billing, things you have to be told — is not affected by these choices.
Editing your profile
Account → Profile, reached from the sidebar. You can correct any field and change your email preferences there.
Deleting your account
Use the privacy request form on the privacy policy page, which works whether or not you can sign in. See Privacy controls for what happens to each category of data.
If your account is suspended
You keep your session, so you can read the recorded reason and appeal in the app. An appeal is reviewed by a person. See Suspension and appeals.