FAQ
Clinical and data
Can anyone see my reports? No. Not your employer, not your organisation's managers, not us. Clinical data stays on your device. See Data flows.
Are my reports backed up? No. They live on the device and nowhere else. Export what matters and file it in your service's system, then reset. See Updates and stored data.
Can I put patient names in? Please do not. Initials, ages and de-identified descriptions. Every protection in the app works better when there is nothing identifying in it. See Privacy controls.
Is MedJot a legal patient record? No. It helps you produce documentation to enter into whatever system is your record. Once it is there, that system is the record.
Does it work with no signal? The entire clinical workflow does. AI, device transfer, payments and first sign-in need a connection. See Working offline.
Why won't NEWS2 give me a score? All seven parameters must be recorded. The modal lists which are missing. See NEWS2.
Why does the calculator refuse to answer? It has not been given enough — usually the weight. It will not assume one. See Overdose calculator.
Why is there no drug dose calculator? There was, and it was removed. A dose to give is a clinical decision belonging to JRCALC or the BNF, not to a documentation app. See What MedJot is.
Can I use it on more than one device? Yes — your account, settings, custom options and templates follow you. Reports do not sync; use device transfer to move one.
AI
What does the AI see? A redacted summary of the structured findings you recorded, with the patient referred to only as "Pt". See What gets sent.
Is my clinical text stored? No. We log which feature ran and its token count. Not the content, not the response.
Is it used to train models? No. We do not provide data for model training.
Can I trust the output? Treat it as a draft from someone who was not on scene. Everything it produces is yours to check, and clinical responsibility stays with you.
Why can't I queue a safeguarding interview or a text rewrite? The interview is a conversation, and a queued turn would arrive with no conversation around it; a queued rewrite would land on text you had since edited. See Queued AI requests.
Account and billing
What's free? The whole clinical core, subject to a daily report limit. See MedJot Premium.
Does ACTrack Premium include MedJot? No. One sign-in, two separate entitlements.
"Continue with Google" has gone — what do I do? Use Forgot password? with the same email. Completing the reset adds a password to your existing account, intact. See Your account and profile.
Why does the reset link land on a Google-looking page? It is the shared authentication domain MedJot and ACTrack both use. Expected, not phishing.
I hit the daily limit mid-report. You cannot. The limit only blocks starting a new report; one in progress is never interrupted.
Where did my referral days go? They are banked and convert only once paid Premium stops covering you. See Refer a colleague.
Organisations
Can my manager see my reports? No. An organisation is a licensing relationship. Nobody can see your clinical work.
What happens if the organisation stops paying? 7 days' grace, then Premium ends and accounts revert to free. Nothing is deleted. See Organisation billing.
A demo ended and Premium stopped immediately — why no grace? Grace covers a late payment on an agreed bill. A demo has no bill, and grace would be time nobody agreed to give. See Demos.
The invitation link says the wrong address. Personal invitations only work for the invited address. Ask your manager to reissue. See Joining an organisation.
IT
What do we need to allow? Network requirements.
Why does it break on our network? Almost certainly TLS inspection. TLS inspection.
Why can't users click past the certificate warning?
.app is HSTS-preloaded. Browsers offer no bypass. It is a hard block.
Is there an app package to deploy? No. It is a PWA. Deployment and devices.
Does it store patient data on your servers? No, and there is no mechanism to. Data flows.
Would decrypting it let us inspect clinical data? No — there is none in transit. It would expose authentication and refresh tokens for a clinical system. That trade is the whole argument for the exemption.
Can we get a DPIA pack? Privacy and governance is written for one, and we will complete your own templates. Email hello@swyftscale.com.
Do you integrate with our ePRF? No. Output is copied or exported by the clinician, which is also why MedJot can be used anywhere without an integration project.